NAS FAQ's

NAS FAQ'S

 

How do I care for my POD ?

Immerse POD in warm water until fully soaked. Massage the POD overface, neck and décolletage in circular motions. Pay specific attention to problem areas. Once finished, rinse thoroughly to squeeze out excess dirt, oils and water. Place POD in a well ventilated area to dry between use. 

 

How long should my POD last?

 

Using our care guidelines (see NAS POD Care Guide) your POD should last 3 months or more. It is a completely natural biodegradable product so it will disintegrate 

over this time. 

 When do I stop using the POD?

You can continue using your POD while it biodegrades, up until the surface area is too small for it to be an effectively cleansing tool.

Do I still need to use cleanser? 

If you are not wearing makeup, use tinted moisturiser or a light foundation then the NAS POD should remove pretty much all of your make up without the need for a cleanser.  Just keep rinsing the POD and repeating the circular motions across face, neck and décolletage until clean. If you have applied a heavy makeup base then you may need to use some cleanser to speed up the process.

 

What is Konjac?

Konjac comes from the starchy root of the Konjac plant.  In Japan they also make noodles and other food using Konjac root – so it is actually an edible item. However, we don’t recommend eating your Konjac POD – there are better things to eat!

 

How do I store my NAS Pod?

Hang your pod in a clean dry area, you can even store it in you fridge. 

 

My Pod is breaking down ?

Your Pod is made of natural fibres so it begins to breakdown over time, once you notice this happen it's time to purchase a new Pod. This should start to occur around 9-12 weeks.

Can I use NAS Complexion while pregnant?

As much as we love to see all women indulging in their NAS products, please consult your doctor before using any new products whilst pregnant.

 

Is NAS Complexion tested on animals? 

 

We are a cruelty free beauty brand.

 

How many times a day can I use the POD?

The POD is gentle and good for even the most sensitive skins.  Ideally you would use your POD in the morning to refresh the skin before or after your shower.

 

How long should my POD last?

Using our care guidelines (see NAS POD Care Guide) your POD should last 3 months or more. It is a completely natural biodegradable product so it will disintegrate over this time. 

 

When do I stop using the POD?

You can continue using your POD while it biodegrades, up until the surface area is too small for it to be an effectively cleansing tool.

 

Do I still need to use cleanser?

If you are not wearing makeup, use tinted moisturiser or a light foundation then the NAS POD should remove pretty much all of your make up without the need for a cleanser.  Just keep rinsing the POD and repeating the circular motions across face, neck and décolletage until clean. If you have applied a heavy makeup base then you may need to use some cleanser to speed up the process.

 

How long does shipping take ?

Australia Wide Standard shipping is up to 5 days. Express Post Australia is 2-5 days and International is up to 10 working days. Please allow 24-48 hours for your order to be processed and shipped. 

If you would like to know more about your order please email us at hello@nascomplexion.com

 

My order wont go through?

 

 If an error occurs at checkout you can try the following options;Use a different payment method (PayPal or payment gateway)Ensure funds are on your cardClear your cache / cookies in your web browserTry a different web browser 

Email us here hello@nascomplexion.com